Privacy Policy

This Privacy Policy explains how Freedelity SA/NV ("Freedelity", "we", "us") collects, uses, stores and protects your personal data when you visit the CustoCentrix website, submit forms, or interact with our services. This policy applies to all visitors, prospects, and users of custocentrix.com.

1. Data Controller

The data controller responsible for processing your personal data is Freedelity SA/NV, registered in Belgium (BCE 0818.399.886), with registered office at Rue Altiero Spinelli 7, 1401 Nivelles, Belgium.

For any questions regarding this policy or your personal data, you can contact us at: privacy@freedelity.be.

2. Data We Collect

We collect personal data that you provide voluntarily through our website, including:

• Contact information: first name, last name, email address, phone number, company name, job title
• Demo request information: details submitted via our contact or demo request forms
• Lead generation data: information submitted through third-party advertising platforms (LinkedIn Lead Gen Forms, Google Ads lead forms)
• Technical data: IP address, browser type and version, pages visited, time and date of visit (via cookies and analytics tools)
• Communication data: any information you provide when contacting us by email, phone, or chat

3. Legal Basis for Processing

We process your personal data based on the following legal grounds under the General Data Protection Regulation (GDPR):

• Consent: when you submit a form, subscribe to communications, or accept cookies on our website
• Legitimate interest: to respond to your inquiries, improve our website and services, and conduct B2B marketing activities
• Contractual necessity: when processing is required to fulfill a service agreement or pre-contractual request

4. How We Use Your Data

We use your personal data to: respond to demo requests and inquiries; schedule and conduct product demonstrations; send relevant information about our products and services; improve our website, content, and user experience; analyze website traffic and advertising performance; comply with legal obligations. You may opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.

5. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of access: obtain a copy of the personal data we hold about you
• Right to rectification: request correction of inaccurate or incomplete data
• Right to erasure: request deletion of your personal data ("right to be forgotten")
• Right to restriction: request that we limit the processing of your data
• Right to data portability: receive your data in a structured, machine-readable format
• Right to object: object to processing based on legitimate interest, including direct marketing

To exercise any of these rights, contact us at privacy@freedelity.be. We will respond within 30 days. You also have the right to lodge a complaint with the Belgian Data Protection Authority (Autorité de protection des données / Gegevensbeschermingsautoriteit).

6. Data Retention

Personal data collected through our website and forms is retained for a maximum of 3 years after your last interaction with us. After this period, your data is securely deleted or anonymized. Data required for legal or accounting obligations may be retained longer as required by law.

7. Data Sharing and International Transfers

We may share your data with trusted service providers who assist us in operating our website, conducting marketing, or providing our services (such as analytics, advertising platforms, and CRM tools). Data may be transferred outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission. We do not sell your personal data to third parties.

8. Cookies and Tracking

Our website uses cookies and similar technologies. For detailed information about the cookies we use, their purpose, and how to manage them, please refer to our Cookie Policy page. We use analytics tools (such as Google Analytics) and advertising pixels (such as LinkedIn Insight Tag and Google Ads) to measure website traffic and advertising effectiveness.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version is always available on this page. Last updated: March 2026.